Privacy policy

INTRODUCTION

To keep your happiness guaranteed for lifetime, Global Duniya ensures every single step to protect and safeguard your privacy. We respect your privacy and recognize the need to protect any information you share with us.

This Privacy Policy covers the practices for handling and securing your Personal Information by Global Duniya. The applicability of this Policy is dependent upon the purchase or rendering of its services by any person from Glabal Duniya through its online as well as offline portals, through its website, through its Application based Portal, through its merchandise stores and through any of its subsidiary entity.  
This Privacy Policy is not applicable over other third parties, their websites, mobile apps or any portals, even if they are linked with website of Global Duniya.

Global Duniya is committed to protecting the privacy of its customers. We will ensure utmost protection of personal information of our customers. This Privacy Policy circumscribes the details regarding:

1. What is your personal information;
2. When we collect your personal information;
3. What we do with your personal information;
4. With whom your personal information is shared;
5. What steps we take to ensure that information is secure;
6. Why Android and IOS Permissions required while using our Application;

1. What is your Personal Information

Personal Information means and includes all information relating to a person which has been stored in some form. This includes e.g. your name, e-mail address, postal address, telephone number, invoice and account information and other information which you submit relating to yourself and your family when you create a profile or register with us.

The details you submit to Global Duniya on the website or over its App will be used for administration and to allow us to maintain a high level of service to our customers. These details will be used to help us supply the service you ordered, provide you with the products you require, give you information on news and competitions, send out our newsletter, send out marketing and offers, or provide other information that we think you might be interested in. This information will also be used for statistical purposes and to improve website content, and for updating our databases.

Please note that services rendered by Global Duniya may also be provided by third-party suppliers. We collect from such third-party suppliers a list of our customers who have signed up for Global Duniya Services and information about the use our customers make of such Global Duniya Services.

2. When we collect your Personal Information

We may automatically collect some information when you visit our Sites, such as your computer’s network address and operating system, the site from which you linked to us, and the time and date of your visit and purchases. This information is not linked by us to personal information, but rather is only used to compile aggregate information.

We may use your personal information to provide you with travel products and services; consider your request for a product or service; provide you with information about other products and services that may be of interest to you including information about our business partners' products and services.

You are not required to provide any personal information unless and until you chose to do any of the activities listed below:

• Buying any of the products or services of Global Duniya
• Registering yourself as a member of Global Duniya
• Participate in any of the surveys conducted by Global Duniya
• Participating in promotion and incentives activities of Global Duniya
• Registering for Newsletter and regular updates from Global Duniya
• Any other services updated from time to time ancillary to Travel Industry

Personal data which you have submitted to us on the website and which is not attributable to you personally, such as information of family members and friends prior to booking services or membership will only be stored for your own private purposes. This means that Global Duniya will not use this data to get in touch with relevant people or otherwise avail itself of the information.

In addition, we may collect cookie and Web beacon information when you browse the Global Duniya Site or App. Cookies are small files that are stored on your computer, and Web beacons are electronic images that allow us to count visitors visiting certain Web pages, to access cookies, and to analyze whether advertising banners on our site or other sites were effective. At Global Duniya Portals, we may use cookies and beacons to help optimize your shopping experience, to evaluate use of the Sites, and to support Site analytics and marketing campaigns. In doing so, we may collect technical information such as your IP address, your browser type, the addresses of referring Sites, and your path through the Sites.

Cookies help us to customize our home page for you and to better display pages according to your browser type. While cookies are optional for browsing our portals, they are required for registering, logging on, purchasing or adding items to your cart. If you wish to purchase items or set up an account on Global Duniya, you will need to accept the cookie.

3. What we do with your Personal Information

As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with Costco Services, and to understand your needs so that we can serve you better.

We may use your Personal Information to build features that will make the services available on the Site easier to use, and to contact you about these services. This includes faster purchase requests, better customer support and timely notice of new services and special offers and more relevant content.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, Global Duniya may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions, marketing material or other offers to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving those by using the hyperlink provided in these notifications.

4. With whom your Personal Information is shared

When you reserve or purchase any of the products or services rendered by Global Duniya, we must provide certain of your Personal Information to the API, travel agencies which include airlines, trains, cruises, bus, car, etc. or other involved third party to enable the successful fulfilment of your travel and other  arrangements.

However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time basis their booking history with us.

We may also share certain filtered Personal Information to our business partners who may contact the customers to offer certain products or services (which may include free or paid products / services) which will enable the customer to have better travel experience or to avail certain benefits specially made for Global Duniya Customers.

We use non-personally identifiable information in aggregate form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the website, mobile site and mobile app. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential Business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites.

Occasionally, Global Duniya will hire a third party to act on our behalf for projects such as market - research surveys and contest - entry processing and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

5. What steps we take to ensure that information is secure

We will continue to keep in place security measures in an effort to protect your personal information held by us from unauthorized use, access, disclosure, distribution, loss or alteration. We employ physical, administrative, contractual and technological safeguards to protect your personal information, and insist that our Service Providers do the same.

In recognition of the importance we attach to each customer’s personal information, you can only access personal information we hold about you, but not personal information about your spouse or others who may have been issued a membership card on your account. Under limited circumstances, we may give you access to personal information that we hold about others, but only if required or permitted by law (for example, a parent or guardian may, in certain instances, be given access to the personal information of a child or a person who requires a substitute decision maker).

Please be aware though that, despite these efforts, no security measures are perfect and no systems are impenetrable. Your privacy can be enhanced by taking care to use suitably strong passwords that others cannot guess, that are kept safe by you, and that are not re-used on other sites. Taking steps like avoiding dictionary words or proper names, and adding extra character and punctuation marks can also help protect you. If you believe your password has been compromised, you should change it immediately.

Access to personal information will be restricted to authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

We periodically update our policies regarding information security measures in an effort to protect the personal information held by us in the most effective manner possible.

6. Why Android and IOS Permissions required while using our Application

EXCEPTIONS TO PROTECT YOUR PERSONAL INFORMATION

In some circumstances, the Website, mobile site and mobile app contain links to other websites. Please note that when you click on one of these links, you are entering another website for which Global Duniya has no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from this Privacy Policy.

In addition to the circumstances described above, Gloabl Duniya may disclose the member information if required to do so by law, court order, as requested by any government or law enforcement authority, or in the good faith and belief that disclosure is otherwise necessary or advisable in the interest of society at large, or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Global Duniya or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

PRIVACY COMPLAINTS

If you wish to complain about our handling of your personal information, please contact our Privacy Officer using the details below.

Privacy Officer’s Email Id: privacy@globalduniya.com
Contact Details: may be changed to make it more dynamic ,to be decided after meeting.

We will investigate all complaints and respond to you as soon as practicable. If we find a complaint justified, we will resolve it. If necessary, we will change our policies and procedures to maintain our high standards of performance, service and customer care.